February 7, 2016

Customer’s expectations of your digital services

Competition takes on a whole new meaning in the digital economy. What the traditional bank, insurer or retailer now has to contend with, is the customer’s […]
February 6, 2016

Think Salesforce platform, beyond the product

When evaluating Salesforce products as foundation for building out your digital capabilities, expand your lens to beyond the products from Salesforce. Think platform, not product. Aside […]
February 5, 2016

Reimagining Customer Journeys

The skill of the digitally successful lies in reimagining a customer’s journey and combining powerful digital capabilities to make it a reality. An Uber that combines cloud […]
February 4, 2016

“Follow me homes” for Customer Context

Intuit uses ‘Follow me homes’ where the idea is to watch the customer and rely on behavioral data, not attitudes or words. Figuring out the broader […]
February 3, 2016

Clients, IP and People – Pillars of the Consulting Firm

I think of Clients, Firm’s Intellectual Property and People as the three key assets of the consulting firm that its leaders need to manage to. How […]
February 2, 2016

Revenue Mix for a Consulting Firm

When you’re leading a Professional Services firm, pay attention to the mix of revenues from the mix of your services: Pass Through Services vs Direct Services vs […]
February 1, 2016

The consultant’s challenge with ‘as a service’ software world

“As a service software” platforms such as Salesforce demand a different type of consulting team – business architects proficient in mapping business processes to software capabilities […]