Insights
February 11, 2016
Digital Strategy is an area that lends itself well to applying design thinking process and techniques to. In coming up with strategies for your digital businesses, […]
February 10, 2016
Subscription business models have been in vogue in some traditional industries like publishing (newspapers, magazines), telcos and utilities (cable TV, internet services) and you see the […]
February 9, 2016
With a business model, you describe the rationale for how your organization creates and delivers value to customers; and how in turn it captures value for itself. […]
February 8, 2016
Eric Schmitt called them the Gang of Four – Four companies that define a new era for business excellence – Amazon, Apple, Facebook and Google. They […]
February 7, 2016
Competition takes on a whole new meaning in the digital economy. What the traditional bank, insurer or retailer now has to contend with, is the customer’s […]
February 6, 2016
When evaluating Salesforce products as foundation for building out your digital capabilities, expand your lens to beyond the products from Salesforce. Think platform, not product. Aside […]
February 5, 2016
The skill of the digitally successful lies in reimagining a customer’s journey and combining powerful digital capabilities to make it a reality. An Uber that combines cloud […]
February 4, 2016
Intuit uses ‘Follow me homes’ where the idea is to watch the customer and rely on behavioral data, not attitudes or words. Figuring out the broader […]
February 3, 2016
I think of Clients, Firm’s Intellectual Property and People as the three key assets of the consulting firm that its leaders need to manage to. How […]