Insights
February 7, 2016
Competition takes on a whole new meaning in the digital economy. What the traditional bank, insurer or retailer now has to contend with, is the customer’s […]
February 6, 2016
When evaluating Salesforce products as foundation for building out your digital capabilities, expand your lens to beyond the products from Salesforce. Think platform, not product. Aside […]
February 5, 2016
The skill of the digitally successful lies in reimagining a customer’s journey and combining powerful digital capabilities to make it a reality. An Uber that combines cloud […]
February 4, 2016
Intuit uses ‘Follow me homes’ where the idea is to watch the customer and rely on behavioral data, not attitudes or words. Figuring out the broader […]
February 3, 2016
I think of Clients, Firm’s Intellectual Property and People as the three key assets of the consulting firm that its leaders need to manage to. How […]
February 2, 2016
When you’re leading a Professional Services firm, pay attention to the mix of revenues from the mix of your services: Pass Through Services vs Direct Services vs […]
February 1, 2016
“As a service software” platforms such as Salesforce demand a different type of consulting team – business architects proficient in mapping business processes to software capabilities […]