Insights

February 11, 2016

Design Thinking for Digital Strategy

Digital Strategy is an area that lends itself well to applying design thinking process and techniques to. In coming up with strategies for your digital businesses, […]
February 10, 2016

Salesforce for Subscription Business Models

Subscription business models have been in vogue in some traditional industries like publishing (newspapers, magazines), telcos and utilities (cable TV, internet services) and you see the […]
February 9, 2016

Business Model design is guided by value to customer

With a business model, you describe the rationale for how your organization creates and delivers value to customers; and how in turn it captures value for itself. […]
February 8, 2016

Gang of Four

Eric Schmitt called them the Gang of Four – Four companies that define a new era for business excellence – Amazon, Apple, Facebook and Google. They […]
February 7, 2016

Customer’s expectations of your digital services

Competition takes on a whole new meaning in the digital economy. What the traditional bank, insurer or retailer now has to contend with, is the customer’s […]
February 6, 2016

Think Salesforce platform, beyond the product

When evaluating Salesforce products as foundation for building out your digital capabilities, expand your lens to beyond the products from Salesforce. Think platform, not product. Aside […]
February 5, 2016

Reimagining Customer Journeys

The skill of the digitally successful lies in reimagining a customer’s journey and combining powerful digital capabilities to make it a reality. An Uber that combines cloud […]
February 4, 2016

“Follow me homes” for Customer Context

Intuit uses ‘Follow me homes’ where the idea is to watch the customer and rely on behavioral data, not attitudes or words. Figuring out the broader […]
February 3, 2016

Clients, IP and People – Pillars of the Consulting Firm

I think of Clients, Firm’s Intellectual Property and People as the three key assets of the consulting firm that its leaders need to manage to. How […]