Offers aligned to identifying, implementing and
ensuring your Salesforce CRM objectives

9.71

CSAT


Testimonials

  • -Delories Wallace, Global Head of Service & Repair

    We worked with the Varasi team when building a business case for a customer self-service initiative to serve our customers that include technology distributors and systems integrators.

    The Varasi consultants helped us structure our own thinking around the initiative, the business goals and objectives. They analyzed our current processes, educated us on the industry best practices, feasibility and an implementation roadmap utilizing Salesforce communities self service solutions.

    We are impressed with their business and technology acumen and look forward to continue to collaborate on our future initiatives.

    -Delories Wallace, Global Head of Service & Repair
    Kontron

Recent Blogs & Updates

Varasi’ites share their thoughts on Customer Relationship Management, Salesforce and other topics.
April 24, 2017

Beyond Users and Choosers – Sources for Salesforce CRM Requirements

The users and choosers of the system are the first source of requirements for Salesforce CRM implementations. The article discusses 5 additional categories of sources.
April 17, 2017

Salesforce Trailhead – An Example of the Salesforce “System of Innovation”

Salesforce frequently gets ranked as one of the most innovative companies in the world. It is natural to focus on the wonderful platform and products Salesforce […]
April 10, 2017

Look out for Tacit Assumptions when gathering CRM Requirements – ‘I thought it was obvious’ !

If you hear users say ‘I thought it was obvious’ , that is tacit assumptions and knowledge in play ! Using examples from Sales, Services systems and even Tennis, we explain tacit knowledge.
April 3, 2017

Personas for better user needs -“Would this make sense to Gus ?”

Personas help differentiate similar roles and identify nuances you need to build in to the CRM system to address varied user needs. We discuss examples of persons for sales and service systems.
March 27, 2017

10 Tips for Running Requirements Workshops for your CRM Projects

Tips for requirements workshops for your Salesforce CRM system. The tips span planning, facilitating and following up after your workshops
March 20, 2017

Getting Ready for AI

A successful AI initiative needs a prioritized roadmap, trustworthy data and a commitment to the iterative process. Get ready for Smarter Customer Relationships with AI.