Salesforce Adoption
Value for you:
- Significant improvement in outcomes that Salesforce CRM is being utilized for – be it acquisition of new customers, customer retention and growth or satisfaction improvements
- Empowered staff for building stronger customer relationships aided by the power of Salesforce platform
- Best practices utilized for the Data, Integration and Application Architectures supporting your Salesforce CRM implementation
What you get:
- Evangelism for the Salesforce system across the ranks from executive sponsors to end user communities
- Optimal number of controls that ensure users’ confidence in the system without frustrating them
- Ongoing tracking of metrics for success, data quality
- Scorecards for ongoing monitoring of adoption and outcomes
- Vision & Strategy, Roadmaps and Governance processes
What we do:
- Align roadmap for the Salesforce initiatives with Business Vision and Strategy
- Build controls for ensuring accuracy and completeness of data
- Training users in scenarios that make up a ‘day in the life’; reinforce through management coaching and refreshers
- Engage users for feedback and communicate new release functionality
- Implement metrics for tracking true success of the system and design scorecards for ongoing monitoring
How we do it:
- Establish Centers of Excellence for driving business transformation.
- Accelerate training and adoption by appropriate use of chatter and other collaboration tools
- Motivate and engage super users, actively work with to resistors to change minds on utility of system
- Champion change management and data governance processes
